Frequently Asked Questions

What does Non-GMO mean?

If a product is Non-GMO, it means that it does not contain a genetically modified ingredient. “GMOs, or “genetically modified organisms,” are plants or animals that have been genetically engineered with DNA from bacteria, viruses or other plants and animals. These experimental combinations of genes from different species cannot occur in nature or in traditional crossbreeding.”

Can I pick my delivery up?

Of course you can! Your order will be prepared at our Westwood location, 3500 Portage Ave. Ask about pickup when placing your order or contact 204-984-9559 for more information.

If you intend to pick up your order, please notify us 24 hours prior to pick up time in order to ensure your package is ready.

Where do you ship to?

We can ship anywhere in Canada that Canada Post ships to.
For more information please contact us directly at:
Phone: 204-984-9559
Email: orders@myvita.ca.

What should I do if I need to change my order?

Any changes to an existing order need to be submitted 24 hrs. in advance for us to accommodate. Standing orders (weekly, monthly etc..) can be arranged by calling us directly and are subject to a 24 hr lead time for changes and/or delivery.

What if I need to cancel my order? Are there any fees for cancelling?

If you need to cancel an order, please give us a courtesy call to confirm.
We can cancel it at no loss or fees, pending it has not already shipped.

Are your discounts the same in-store and Online?

We cannot verify senior discounts online or Customer Appreciation Day pricing, and therefore are exclusive to in-store shopping. Flyer item pricing and online coupons do apply.

Can I customize a standing order or quick box?

Yes by leaving special instruction or by speaking with the E-cart coordinator directly. If any changes need to be made after you place your order, we need at least 24 hours to make the accommodation before shipping.

What do you do if an item is out of stock? Do you make a substitution?

We need approval by our customers to send substitutions, otherwise the item will be omitted. If an item is out of stock, we will attempt to contact you and find a substitution if possible unless you note that you’ll accept close substitutions in the comments box of your order.

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